1. Introduction

At DigitalDuka.com, we want you to be completely satisfied with your purchase. This Return Policy explains how you can return items and what conditions apply.

2. Eligible Items for Return

Items can be returned if they meet the following conditions:
- The item is unused and in the original packaging.
- The return request is made within 7 days of receiving the item.
- The item is not listed as a non-returnable item (e.g., perishable goods, personal care products, etc.).

3. Non-Returnable Items

The following items cannot be returned:
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., makeup, hygiene products).
- Digital goods or downloads.

4. Return Process

To initiate a return, follow these steps:
1. Contact our customer support at [email protected] or call +254-718-001004.
2. Provide your order number and reason for the return.
3. Pack the item securely and send it back to the address provided by our support team.

5. Refunds

Refunds will be processed once the returned item is received and inspected. Refunds will be made to the original payment method within 7-14 business days.

6. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Contact Information

If you have any questions about our return policy, please contact us at [email protected] or call +254-718-001004.