Retention
What may be retained
Some information may need to be retained for fraud prevention, dispute handling, financial
reconciliation, or legal compliance.
- Limited billing and payment references, such as transaction IDs and settlement records.
- Security, abuse-prevention, and audit logs needed to investigate incidents or protect the service.
- Any records we are legally required to keep for tax, regulatory, or dispute-resolution reasons.
When retention is required, we aim to keep only the minimum necessary records, typically for up to 180
days after request completion, unless a longer period is required by law or an active dispute.
Automated inactivity
Inactive shop cleanup
Shops with no activity for approximately 180 days may be automatically scheduled for deletion. The
process follows a staged timeline designed to prevent accidental data loss:
- Warning (Day 0): An email is sent to the shop owner notifying them of the scheduled deletion.
- Grace period (14 days): Simply signing in or using any feature cancels the deletion automatically.
- Soft delete (Day 14): If no activity occurs, shop access is suspended and data is held for recovery.
- Permanent removal (Day 44): After 30 additional days, data is permanently deleted and cannot be restored.
This automated process is separate from manual deletion requests submitted through the form on this page.
Manual requests are reviewed individually by our team.